Tech Support, RMA, and DOA Contacts for Partners

Please read the following before contacting our team for technical support, DOA, and RMA

Our manufacturer and vendor partners offer technical support, DOA support, and occasionally handle RMAs directly. Kindly request an RMA# from our manufacturer and vendor partners to initiate a return (including demo units). All RMA/DOA return or replacement requests must adhere to the policies set by the manufacturer or vendor. Once you’ve obtained the necessary RMA/case# from our manufacturer or vendor partner, please utilize the RMA link available on our website.

Contacts for Tech Support

Vendor

Technical Support

Dead On Arrival (DOA)

Return Material Auth. (RMA)

averyberkel

Brecknell Technical Support
800-242-2807
service@brecknellscales.com
8 AM-5 PM Central

Same as tech support

Cathy Erickson
800-637-0529
cerickson@awtx-itw.com
8 AM-5 PM Central

bixolon

Nick Elavsky / Victor Sierra
(858) 764-4580
support@bixolonusa.com
8 AM – 5 PM Pacific

Same as tech support

Same as tech support

cas

Service Dept
800-223-4227 x601
service@cas-usa.com
8:30 AM – 5 PM Eastern

Same as tech support

Same as tech support

code

Support Team
(801) 495-2200 Option 1
Support@codecorp.com
8 AM – 5 PM Mountain

Tony Woodward
(801) 984-7863 Tony.Woodard@codecorp.com
8 AM – 5 PM Mountain

Service and Support Manager
(801) 987-7221
Ricardo.Mendoza@codecorp.com
8 AM – 5 PM Mountain

crs

800-333-4949
crssupport@crs-usa.com
8 AM-5 PM Central

Same as tech support

CRS Service Deparment
800-333-4949
rma@crs-usa.com
8 AM-5 PM Central

pos-x

Tech Support
855-287-8648
support@customamerica.com
6 AM-4 PM Pacific

Same as tech support

Same as tech support

datalogic

Contact M-S Cash Drawer

Contact M-S Cash Drawer

Contact M-S Cash Drawer

dt-research

Tech Support Department
(408) 934 6321
support@dtri.com
8 AM – 5 PM Pacific

Same as tech support

Same as tech support

echo pos

Michael Rivas
800-544-1749 ext 7230
techsupport@mscashdrawer.com
7 AM – 4:30 PM Pacific

Jose Ramos
800-544-1749 ext.7231
rmadepartment@mscashdrawer.com
8 AM – 5 PM Pacific

Jose Ramos
800-544-1749 ext 7231
rmadepartment@mscashdrawer.com
8 AM – 5 PM Pacific

elo

Tech Support Team
800-557-1458 Option 3, then 2
Email (click here)
6:00 AM – 3:30 PM Pacific

RMA team
800-557-1458 Option 3 and 4
rmaservices@elotouch.com
6:00 AM – 3:30 PM Pacific

RMA team
800-557-1458 Option 3 and 4
rmaservices@elotouch.com
6:00 AM – 3:30 PM Pacific
epson

Advanced Support Group
562-276-1314
7:00 AM – 5:30 PM Pacific

Same as tech support

Same as tech support or M-S RMA Department

hanasis

US Customers: Copy both Vio & Noah on emails

9 AM – 12 PM Eastern
Vio Won
 (725) 208-9126
vio@hanasis.com

12:01 PM EST- 8 PM Eastern
Noah Marogi
(702) 689-0119
noahwesttech@hanasis.com

Canada Customers: Copy both Vio & Noah on emails

9 AM EST – 8 PM Eastern
Vio Won
 (647) 554-3998
vio@hanasis.com

US Customers: Copy both Vio & Noah on emails

9 AM – 12 PM Eastern
Vio Won
 (725) 208-9126
vio@hanasis.com

12:01 PM EST- 8 PM Eastern
Noah Marogi
(702) 689-0119
noahwesttech@hanasis.com

Canada Customers: Copy both Vio & Noah on emails

9 AM EST – 8 PM Eastern
Vio Won
 (647) 554-3998
vio@hanasis.com

US Customers: Copy both Vio & Noah on emails

9 AM – 12 PM Eastern
Vio Won
 (725) 208-9126
vio@hanasis.com

12:01 PM EST- 8 PM Eastern
Noah Marogi
(702) 689-0119
noahwesttech@hanasis.com

Canada Customers: Copy both Vio & Noah on emails

9 AM EST – 8 PM Eastern
Vio Won
 (647) 554-3998
vio@hanasis.com

heckler

Tech Support
(844) 432-5930
service@hecklerdesign.com

Same as tech support

Same as tech support

honeywell

Contact M-S Cash Drawer

Contact M-S Cash Drawer

Contact M-S Cash Drawer

idinnovations

Jeffrey Zimmerman
817-285-8772
hardware@idinnovations.com
8 AM – 5 PM Central

Jeffrey Zimmerman
817-285-8772
rma@idinnovations.com
8 AM – 5 PM Central

Jeffrey Zimmerman
817-285-8772
rma@idinnovations.com
8 AM – 5 PM Central

IDTech

Steven Mu
714-761-6368 ext 145
support@idtechproducts.com
8 AM – 5 PM Pacific

Same as tech support

Steven Mu
714-761-6368 ext 145
steven.mu@idtechproducts.com
8 AM – 5 PM Pacific

ms-cashdrawer

Michael Rivas
800-544-1749 ext 7230
techsupport@mscashdrawer.com
7 AM – 4:30 PM Pacific

Jose Ramos
800-544-1749 ext 7231
rmadepartment@mscashdrawer.com
8 AM – 5 PM Pacific

Jose Ramos
800-544-1749 ext 7231
rmadepartment@mscashdrawer.com
8 AM – 5 PM Pacific

nccusa

Philip Hart
732-382-5701 x126
Support@touchdynamic.com
8:30AM-5:30PM Eastern

Same as tech support

Same as tech support

nclose

Mary Durham
(310) 264-4096
mary@posenclosures.com
8 AM – 5 PM Pacific

Same as tech support

Same as tech support

pioneer
Jimmie Huynh
909-468-9757 Ext. 171
support@pioneersolution.com
7 AM-6 PM Pacific

Same as tech support

Same as tech support

protech

Chi Jinchi
714.996.7200 ext 128
chi_jinchi@protech-usa.net
9 AM-5 PM Pacific

Same as tech support

Same as tech support

SMART POWER

Vincent DeMaio
713-464-8000 Ext.220
vdemaio@smartpowersystems.com
8 AM-5 PM Central

Contact person:
800-772-7633
support@smartpowersystems.com
8 AM-5 PM Central

Tonya Scanlin
713-464-8000 Ext.6607
SmartPower Support RMA
rma@smartpowersystems.com
8 AM-5 PM Central

star-micronics

Technical Support Dept
(800) 782-7636 x995
support@starmicronics.com
9:00 AM to 5:30 PM Eastern

Same as tech support

Same as tech support

touch dynamic

Philip Hart
732-382-5701 x126
Support@touchdynamic.com
8:30AM-5:30PM Eastern

Same as tech support

Same as tech support

tsc

Alex Chow / Arjun Ramchandani
657-220-7995
service@tscprinters.com
7 AM to 3:30PM Pacific

Same as tech support

Same as tech support

unytouch

Contact M-S Cash Drawer

Contact M-S Cash Drawer

Contact M-S Cash Drawer

vault

VAULT Support
336-698-3796 Opt.2
support@vaultenclosures.com
8:00 AM – 5:00 PM Eastern

VAULT Support
336-698-3796 Opt. 2
support@vaultenclosures.com
8:00 AM – 5:00 PM Eastern

VAULT Orders
336-698-3796 Opt. 1
orders@vaultenclosures.com
8:00 AM – 5:00 PM Eastern

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