How to Improve Customer Experiences with a Kiosk Ordering System: Restaurant and Retail
If the pandemic has shown retailers and restaurateurs anything, it’s who their loyal customers are. Expanding online ordering capabilities, as well as curbside and delivery has been crucial to businesses working diligently to survive social distancing regulations. But as states get the greenlight to reopen, consumers are more cautious about where they spend their time and how they spend their money. Customer experience is more important than ever in our new normal. Providing viable in-store contactless solutions will be a big contributor. Solutions like a kiosk ordering system are crucial now for safety and convenience in a post-pandemic world. Kiosks help businesses reduce human-to-human contact in store. With proper sanitizing and employee training, kiosks are the contactless solutions business owners need for safety now – and convenience later.
Increased Speed-of-Service & Self-Checkout
It’s difficult for customers to stand six feet away from a cashier or QSR staff member in a loud, busy atmosphere and give their orders without experiencing order errors. If no errors occur, the distance just causes the entire process to take longer, slowing down operations.
Kiosks can increase the speed of service for both retailers and restaurants. Orders can be placed at the kiosk and sent directly to the kitchen, which speeds up order prep. Checkouts can be handled quickly, seamlessly, and with zero face-to-face interactions between customers and employees.
Order Customization
Kiosks can help customers get exactly what they want in a way that face-to-face interactions simply can’t. You can display every available option so that your customers can pick and choose items, and modify them based on personal preferences.
This is especially helpful in a restaurant setting for customers with dietary needs and food preferences. The ability to customize orders themselves virtually eliminates order errors by taking out the middle man. Rather than have orders dictated to employees, entered into the POS or handwritten on a ticket, and then sent to the kitchen, orders can be synced, so information is shared directly from the kiosk to the POS and kitchen display system automatically.
As the world works hard to survive and recover from the effects of this current pandemic, it is on each business owner to determine what measures they will take to ensure safety and success. For retailers and restaurant owners, it is important to ensure customer safety while minimizing disruption as much as possible.
Businesses aren’t the only ones struggling. Customers are searching for some semblance of normalcy in a world that has been turned upside-down by the pandemic. For many, shopping and dining are simple pleasures that many enjoy. The virus has made it difficult for that to be done safely. Luckily, contactless solutions like kiosks can help your customers have an enjoyable experience while still remaining safe.
NCC offers contactless kiosk technology to help your business survive and recover in a post-pandemic world. For more information, contact the experts at NCC.
