Creative mobile point of sale applications are getting a lot of buzz this year. But what’s all the fuss about? Discover why hospitality businesses are rolling out the welcome mat for the latest trend in POS.
Enhanced experiences
Offer your patrons a better experience with mobile point of sale. Restaurant servers can use tablets or other portable mobile devices to transmit orders back to the kitchen without stepping away from the table, shaving valuable minutes off customers’ wait time and preserving the rapport between employee and patron. Similarly, retailers leverage mobile point of sale to ring up customer sales from anywhere in the store when cash wrap lines grow long.
At the end of the dining experience, customers will appreciate a streamlined payment process. Many mobile point of sale platforms feature card readers either built in or added on, enabling staff to accept payments tableside. This means your customers can get on their way more quickly, while also accelerating table turnover in a business where volume and traffic are everything.
Empower employees
Innovative mobile point of sale apps give your staff the tools to excel at their jobs and better assist customers. For example, these apps contain inventory management tools that help workers quickly access menu information on the spot, offering extensive information on your restaurant’s food and beverage offerings that would be too difficult for staff to memorize. This is especially important as many customers today have food allergies and sensitivities, and other dietary restrictions.
Prompts built into mobile point of sale applications can remind servers to promote certain menu items and extras that they might not have remembered based on memory alone. Such suggestive selling increases not only the customer’s satisfaction with their meal, but also boosts the bill, which more than likely means a larger tip for the server.
Durability
Tablet devices chosen wisely will prove to be a smart investment, delivering a solid return on investment to small, medium businesses that choose to make the transition from cash register to mobile point of sale. For this reason, you’ll want to steer away from consumer grade tablets as they cannot typically withstand the wear and tear of everyday use in retail and restaurant environments.
Tablets hardened for retail and restaurant environments enable businesses to protect and ensure the longevity of their hardware investment. Devices that will be handled by patrons in addition to staff benefit from the additional protection of ruggedized cases or other enclosures, as they’ll inevitably be dropped or suffer the occasional spill.
Mobile point of sale is taking off this year as restaurateurs begin to realize how many benefits there are with mPOS units. From improving the customer experience to empowering your employees with game-changing technology, mobile point of sale is revolutionizing the retail and restaurant business. Find out today what mobile point of sale can do for you.
